Working schedule time frames: Monday-Sunday: 07:00-19:00 (8h/day, 40h/week, 5 days/week)
We do NOT require previous experience
Our client is the world leader in lighting. They provide a line of color changing LED lamps and white bulbs which can be controlled wirelessly
And their connected lighting offerings bring light and the data they collect to devices, places and people redefining what light can do and how people use it.
Their innovations contribute to a safer, smarter, more sustainable world.
As a Customer Support you will:
Support of all customers requests in German by multiple communication channels (phone or email)
Maintain solid customer relationships by handling their inquiries and concerns (i.e. troubleshooting, fraud order and returns)
Be knowledgeable about given offer and providing the product information LED lamps, possibilities of pairing devices, wirelessly managing by app
What are the differences between these devices before ordering
Answers delivery questions like: I was expecting my product yesterday, but I have no news yet on the status of my issue
What do we expect?
German at min. C2 level
Communicative English
Customer-oriented and enjoy interacting with people
What do we offer?
Competitive salary and remuneration system (incl. meal allowance) :
283 gross x 12 months or 1100 gross x 14 months,
up to 100 gross performance bonus,
7,23 NET/day meal voucher - given as a pre-paid card
Full time employment contract for 3 months trial period and after that it will be extended indefinitely (according to the Portuguese law)
Complete online hiring process regulated
Work in home office: Monday to Saturday 7.00 a.m. to 7.00 p.m (40h& 5days per week) with free Sundays and 1 rotating day off
Private health insurance with a dental plan (after 6 months of the contract)
Note: When you apply for this vacancy, you are giving your GDPR consent to SmartRecruitments We might share your CV details directly with our client for the purpose of recruitment.
