A– Order processing – Sales Orders, FOC orders (Warranty/ Sample/ Promotion) and Credit/ Debit Memos
- Check clean orders with customers before processing to system, especially adaptation goods (ACB, MVS, etc).
- Process the orders to SAP, follow up with Logistics on cancellation/ modification or any special requests. Note down all special requests in Sales orders (SAP/ Excel)
- Raise & follow up MM creation requests at order entry to avoid delay.
- Prepare Sales Contract as customer request align with company policies and monitor contract terms until it closed.
B – Delivery Arrangement
- Request customers to settle the payment against contracts/ schedules
- Actively check credit/ payment to ensure correct incentive discounts applied and record it carefully in Orders (SAP/ excel)
- Check the availability of goods and issue invoices as per requested from customers and align with company policies
- Closely cooperate with 3PL to support customers on self-collection in urgent cases
- Coordinate with Finance team to handle customer complaints/ requests relating to invoices such as cancellation, correction reports, rebate, etc
C – Administration Tasks & Team Support
- File documents according to policies
- Check and reply requests via email, chat and telephone (etc.) relating assignments and record customer requests in bFO.
- Back up other team members when requested.
- Ready for job rotation and other assignments depending on business requirements
Qualifications
- Education:
- Bachelor Degree in Economics/ Foreign Trade/ Business Administration or relevant majors.
- Working Experience:
- 2-year experience in Sales Admin or Order processing or relevant position in foreign companies
- Experience in Customer Service or Market Research
- Business Understanding:
- Knowledge in Foreign Trade activities (documents) and Schneider Electric products is a plus
- An excellent customer service attitude and the ability to interact with customers in a professional manner are required.
- SAP knowledge is more favorable
- Others (e.g. language skills, technical skills):
- Ability to work both independently and as a team member under high pressure
- Having problem-solving skill and customer driven skill.
- Having strong communication (both in writing and speaking Vietnamese and English) interpersonal skills
- Enthusiasm, adaptability, team-spirit and detail-oriented are required
- Proficient computer skills in MS Office (Word, Excel)
Primary Location: VN-Ho Chi Minh City
Schedule: Full-time
Unposting Date: Ongoing
